Privacy policy

Privacy Policy

Effective Date: 9 May 2026

This Privacy Policy describes how Vitalpro Consumer Pvt. Ltd. (“Wholicious”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you access or use our website Wholicious and any related products or services offered by us (“Services”).

By accessing or using the Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

For the purposes of this Privacy Policy, “Personal Information” means any information that relates to an identified or identifiable individual.

We may collect the following information from you:

Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information
  • Account login details
  • Any information submitted through forms, customer support, or communication with us

Transaction Information

We may collect details relating to purchases, orders, payments, and other transactions made through the Website.

Automatically Collected Information

When you access the Website, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on the Website
  • Cookies and similar tracking technologies

2. How We Use Your Information

We may use your information for the following purposes:

  • To operate and maintain the Website
  • To create and manage your account
  • To process orders and provide Services
  • To improve and personalize user experience
  • To understand how users interact with the Website
  • To communicate with you regarding orders, updates, offers, and customer support
  • To send promotional, marketing, SMS, email, or WhatsApp communications (where permitted by law or with your consent)
  • To detect, prevent, and address fraud, misuse, or security issues
  • To comply with legal obligations

3. Consent

By using the Website or providing your Personal Information, you consent to the collection, storage, processing, and use of your information in accordance with this Privacy Policy.

You may withdraw your consent at any time by contacting us at the email address mentioned below. Withdrawal of consent may affect our ability to provide certain Services.

4. Sharing and Disclosure of Information

We may share your Personal Information with:

Service Providers and Business Partners

Third-party vendors, logistics providers, payment processors, technology providers, analytics providers, and other business partners who assist us in operating the Website and providing Services.

Corporate Transactions

In connection with a merger, acquisition, restructuring, sale of assets, or other business transfer involving Wholicious.

Legal and Regulatory Authorities

Where disclosure is required under applicable law, regulation, legal process, governmental request, or court order.

Protection of Rights

To enforce our terms, policies, or protect the rights, safety, and security of Wholicious, our users, or others.

All such third parties are required to handle your information responsibly and only for authorized purposes.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies, including analytics and advertising tools such as Google Analytics or Meta Pixel, to:

  • Improve Website functionality
  • Understand user behavior
  • Remember user preferences
  • Analyze Website traffic and performance
  • Deliver relevant advertisements and marketing communications

You may disable cookies through your browser settings; however, some features of the Website may not function properly.

6. Data Storage and Security

We retain Personal Information only for as long as necessary for the purposes described in this Privacy Policy or as required by applicable law.

We implement reasonable technical, administrative, and organizational security measures to protect your Personal Information against unauthorized access, misuse, loss, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Subject to applicable law, you may have the right to:

  • Access your Personal Information
  • Correct inaccurate or incomplete information
  • Request deletion of your Personal Information
  • Withdraw consent
  • Opt out of marketing communications

To exercise these rights, please contact us using the details provided below.

8. Children’s Privacy

The Website and Services are not intended for individuals under the age of 18 years. We do not knowingly collect Personal Information from children.

9. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Updated versions will be posted on this page with the revised effective date.

Your continued use of the Website after any changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us / Grievance Officer

If you have any questions, concerns, or grievances regarding this Privacy Policy or the processing of your Personal Information, please contact:

Vitalpro Consumer Pvt. Ltd.
Email: hello@vitalproconsumer.com